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Information and Process Management (IPM)

Courses in Information and Process Management (IPM) focus on two managerial questions that are essential for modern organizations: How to ensure that the right people have the right information at the right time, and how to structure organizational processes so that they best serve the organization’s goals. In our IPM courses, you’ll learn how information and process goals can be achieved following policies and practices that ensure security and privacy of individuals and companies. Selection and configuration of large-scale enterprise systems are key elements of the department’s offerings. IPM also enables you to partner with real-world organizations to help them define and execute more efficient and effective end-to-end strategies.

Gogan says: Studying Complex IT Challenges? Discuss Real Cases

Janis Gogan was nominated and became a NACRA Fellow in 2021. Janis has been an active member of NACRA, the North American Case Research Association for several years. This recognition comes on the heels of the awards for Outstanding Case for three consecutive years, from 2017 to 2019. Janis has continued her efforts to work with new colleagues at Bentley and beyond, introducing them to the wonders of case writing.

Fellow Announcement

Möhlmann explores: Do the Uber drivers consider themselves as employees or contractors?

Online platforms such as Uber and others employ algorithms to monitor and tightly control the work performed by platform workers. Mareike explores how this occurs with the help of data about Uber drivers' perceptions, and interviews with Uber executives and engineers. She describes the results as tensions that platform workers experience that trigger both, market-like and organization-like responses.

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Nikkhah investigates: What prompts users to send private data to the cloud apps?

Mobile cloud computing apps such as Google Docs allow users to collaborate but also require them to send the data to the cloud, where the users do not have direct control. Hamid investigates whether security and assurance mechanisms influence users' perceptions and their decision to use these platforms. Relying on survey data over three years, Hamid finds that signals of assurance mechanism can decrease the users' privacy concerns, and prompt them to send personal to these apps.

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Monica Garfield
Professor and Interim Department Chair
Smith Technology Center 420



Karen Hovsepian
Senior Academic Coordinator
Smith Technology Center 417