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Reach Your Full Potential In the UX Field

Bentley's Human Factors in Information Design (HFID) graduate program is an accelerator for successful careers in user experience (UX) research and design, as well as customer experience.

Students master UX research methods, including ethnography, field research, interviews, survey design, and formative and summative usability testing. Graduates with these in-demand HFID skills are sought after by top organizations across a variety of industries, from cutting-edge tech startups to the Fortune 500.   

HFID Info Session

Thursday, February 2

hfid alum ben huggins at youtube

A Global Alumni Network

From Bentley to Silicon Valley and Beyond

Over the past 20 years, hundreds of distinguished graduates have been added to our alumni network. Alumni remain actively involved with the program by recruiting graduates, offering internships, and serving as mentors to our current students. Join a dynamic community of UX professionals working at leading companies including Tesla, Facebook, Google, Amazon, Fidelity, Sony and more.

Meet Our Alumni

$107,000 - Median HFID Starting Salary

Graduate Salaries

According to data from our MSHFID graduates from 2019 to 2020, the median starting salary you can expect with this degree is $107,000. 

#1 Ranking from UX Magazine

Rankings & Recognition

The MSHFID program at Bentley is named the top academic program by UX Magazine. Bentley's Master's programs are constantly evaluated and ranked highly, citing the strength of the curriculum and emphasis on helping students with career planning.

HFID in the News

Listen to a WBUR public radio interview with Professor Bill Gribbons from the Bentley HFID program on how students are working with the Massachusetts Trial Court to improve the user experience.


Expert Faculty

MSHFID student Terez Lowry discusses her experience with the program faculty and why the program stands apart. 

Personalize Your Experience

Program Overview


Years Average Professional Experience


Domestic Placement Rate


Average age of students in this program


Part-Time Students Enrolled

A Customizable Curriculum

The Masters in Human Factors is a 10-course program including three core human factors courses, five electives, and two business electives.

human factors graduate student in class

Human Factors Core: Up to Four Courses*

  • HF 700 Foundations in Human Factors
  • HF 710 Managing a User-Centered Design Team
  • HF 725 UX Leadership and Management
  • HF 750 Testing and Assessment Programs
  • HF 715 Innovation Bootcamp
human factors professor teaching class

Human Factors Electives: Five Courses**

  • HF 720 Localization and the Global Market
  • HF 730 Visualizing Information
  • HF 740 Information Architecture
  • HF 751 Measuring the User Experience
  • HF 760 Intelligent User Interfaces
graduate students participating in ux hackathon

General Electives: Two Courses**

  • CS 602 Data-Driven Development with Python
  • CS 607 Cybersecurity
  • IPM 652 Managing with Analytics
  • MG 632 Leading Effective Work Teams
  • ST 625 Quantitative Analysis for Business

* Students have the option to take either HF 710 or HF 725 as part of their three core course requirements. Students may take both, and count one as an HF elective. Online students in California will be required to also take HF 715

**This is a sample of courses you can select from, with more available in our program guide.

Meet Our Faculty

Here is a glimpse of some of our distinguished faculty you will meet during the course of your program duration here at Bentley. Our professors serve as advisors, mentors and collaborate with students on new and exciting projects.

Jon Ericson

Jon EricsonJon Ericson holds a Ph.D. from Brown Univeristy. Ericson uses virtual reality (VR), motion tracking, and eye tracking technologies to study human-computer interaction and experience design. As a designer and consultant, his work has earned a mention in Forbes, driven investments, received industry awards and nominations including a Webby nomination for Best User Interface and a rare 10/10 from Computer Music. As a researcher, Jon's work has been supported by Bentley University, Brown University's Brain Science Program, the National Science Foundation (NSF), and the NASA RI Space Grant. His current research interests include healthcare communication, data visualization, environmental design, sustainability, and creative interfaces.

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Mounia Ziat

Mounia ZiatRelying on her multidisciplinary background, Dr. Ziat's approach to science is holistic; her goals are to better understand perception and human interaction with the natural and artificial environment. For the last eighteen years, she have been studying haptic perception by combining engineering, cognitive psychology, human-computer interaction (HCI), and neuroscience to understand all aspects of human touch. From the moment fingers contact a surface to the time information reaches the brain, her research focusses on making sense of sensations that lead to a stable perception of the world. Dr. Ziat holds an Electronic Engineering degree and a Master and Ph.D. in Cognitive Science.

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Our Thought Leadership Network

Frequently Asked Questions about the MS HFID Program

Cutting Edge Centers & Labs

The Bentley MS HFID program gives students access to three comprehensive learning centers and facilities that offer hands on experience with real-world client work, utilizing state-of-the-art technology. 

User Experience Center (UXC)

The campus-based UXC is the hands-on research centerpiece of the MS HFID program. Its full-time staff of UX professionals provide consulting services to corporate and nonprofit clients around the globe. Graduate students accepted to the Research Assistantship program receive financial support and gain valuable experience by working in the UXC on client projects. Many clients return to recruit our students for their expertise. Since 1999 the UXC has worked with well over 200 clients from around the world, including Fidelity, Blue Cross Blue Shield, SAP, TD Bank, Geico, Partners Healthcare, MetLife, Philips, and more.

bentley student in uxc lab

Dr. Ziat's Haptics Lab

Dr. Ziat holds degrees in Electronic Engineering (B.A.) and Cognitive Science (M.A. and Ph.D.). Taking advantage of her eighteen years of experience in haptics, Dr. Ziat’s lab studies issues related to human-machine interaction, focusing on perception and human interactions with natural and artificial environments. The experimental approach employs the techniques of engineering, cognitive psychology, human-computer interaction (HCI), and neuroscience, to gain an understanding of human touch and how the brain interprets variable sensations as a stable perception of the world. The overall goal is to establish design principles for haptics.

vr handset

Dr. Ericson's Virtual & Augmented Reality Lab

Dr. Ericson directs a research lab that uses immersive technologies to address complex design challenges in healthcare, sustainability, education/training, and architecture. The lab is a dedicated space designed for use of immersive technologies, equipped with a powerful 3D graphics computer, high-quality virtual reality and augmented reality hardware, game development and avatar creation software, along with a variety of biometric tools for assessing psychological and physiological responses to immersive experiences. Ongoing research projects include collaborations with faculty at several major healthcare organizations and across various departments at Bentley.

bentley student using virtual reality

Admission Details and Requirements

A key point of distinction for our program is the professionally experienced, talented and intellectually capable students who join our ranks each year looking to push their career to the next level. Consequently, we expect students to enter with the appropriate preparation to make an immediate contribution.

This preparation is demonstrated through a combination of GRE score (ideally 157 or higher on each section), educational background (completed bachelor's degree with preferably a 3.3 GPA or higher in a social science, design, or engineering field), and professional experience (at least three years in a user experience or technology-related role).

Any exceptions require program director approval, and all candidates are strongly advised to schedule a consultation with the Admission team before applying. Prospective students new to the UX field who lack sufficient preparation should consider our non-credit boot camp and certificate options to develop relevant experience.

Bill Gribbons
Bill Gribbons
Program Director and Professor, Information Design and Corporate Communication

Talk to the Program Director

Contact Dr. Gribbons today to schedule a time during which you will discuss your background, career goals, and alignment with Bentley's top-ranked UX graduate program.

Begin Your UX Design Journey