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Supply Chain and Service Operations Management

Mark Davis

Professor Mark Davis’s research focuses on service operations management. He recently published an article with Bentley colleague Effie Stavrulaki titled “A Typology for Service Supply Chains and its Implications for Strategic Decisions,” (Service Science, March, 2014), and a case with Harvard Business School Publishing titled “Three Jays Company” (August, 2014). He has also developed a workshop on “Education as a Service,” in which he discusses the various teaching innovations he has introduced into his classroom. This workshop has been presented at several academic conferences and Professor Davis has been invited to present it to faculty at Corvinus University in Budapest, Hungary and the University of Sao Paulo at Sao Carols, Brazil (October, 2014). He also was invited to present an abbreviated online version to the members of International Society of Service Innovations Professionals (August, 2014).


Gang Li

Professor Gang Li’s research interests include modeling methodologies and solution techniques that result in effective and efficient decision support systems for both service operations and supply chain management. Specifically, his studies focus on three areas: (a) service process optimization and integration, (b) decision support for operations management, and (c) supply chain management and its social impact. In an article recently accepted by OMEGA - The International Journal of Management Science, he developed a new and powerful algorithm to support major decisions that are typically associated with big data and demonstrated its potential applications in resource planning. Currently, he is working with Bentley colleagues Mark Davis on service design integration and Nader Asgary on Corporate Social Responsibility (CSR) operations.


Effie Stavrulaki

Professor Effie Stavrulaki’s research focuses on supply chain management.  Her work has explored how supply chain activities relate to key business processes such as new product development as well as how key managerial decisions such as sustainability, inventory management and product pricing impact the efficiency and effectiveness of supply chains.  Her recently published article, “Take Back Costs and Product Durability” in the European Journal of Operational Research (2014, 238(1): 175-184) examined the impact of internalizing take back costs when making product durability and pricing decisions.  As Extended Producer Responsibility initiatives become more broadly adopted by government agencies, findings from this work can help firms make better choices when they weigh the benefits of creating more durable products (and thus avoiding take back costs) with the added costs incurred due to increased product