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Mail Services/Express Mail

The university has negotiated campus-wide contracts with multiple service providers.  Contact Mail Services at extension 2212 with questions regarding service options or to request supplies.

How is Billing Handled:  Purchasing Card

Mail Services

Welcome to Bentley University Mail Services. Mail Services is located on the first floor of Collins Hall and operated by Innovative Service Technology Management, Inc. (I.S.T.).

Professional mail services are provided to all faculty, staff and students through quality customer service, sound business practice, and the employment of current postal policies and technology.

Campus Location:
Mail Services
Collins Hall: First Floor
Campus Map

Contact Information
Phone: 781.891.2212


Where is Mail Services Located?

It is located on the first floor of Collins Hall. Refer to the campus map for more details.

What are the Hours of Operations?

Mail Services is open Monday through Friday from 8:00 a.m. to 6:00 p.m. and is closed on Saturday and Sunday. The Academic Calendar is observed and Mail Services may be closed during holidays. Please call ahead to confirm, at extension 2212.

Do I need to affix postage to department mail?

No. Mail being sent for university business should be placed in the department’s outgoing mail box for pickup by Mail Services personnel. It will be brought to the mail room, postage will be applied and it will be sent to the USPS.

What if I have a large mailing for my department?

Contact Mail Services prior to the mailing at extension 2212. Mail Services staff will work with departments to complete the mailing and make recommendations for potential costs savings.

Where can I buy stamps on campus?

There is a stamp vending machine located at the Mail Services Center, on ;the first floor of Collins Hall. General postage can also be purchased at Mail Services using Bentley Falcon Funds only.

How do I mail a priority package?

The university has an account established with Federal Express for priority mailing. If you need shipping materials or air bills, contact Mail Services at extension and they can deliver them to your office during the next scheduled mail delivery.

How do I mail department packages?

All necessary forms (Post Office, UPS, FedEx, etc.) or air bills must be completed and affixed to the package. The package can then be placed in campus mail.

What if I need to send mail but the campus mail has already been picked up?

If you are sending a registered or priority package, Federal Express is the preferred method. Federal Express makes a final pick up from Mail Services by 3:00 p.m. If it is after this time, there is a Federal Express drop box located outside the first floor entrance of the Rauch Building. Daily pick up from the box is at 6:30 p.m.

Mail Services for Faculty and Staff

Mail Services provides complete service to all academic and administrative departments including receipt and delivery of incoming and outgoing mail and interoffice mail. The following times outline daily mail delivery and pickup to campus offices:                   

10:00 to 11:30 a.m.
Morning Mail Delivery — Incoming mail is delivered to each department and outgoing and interoffice mail is picked up for sorting and distribution

12:30 p.m.
U.S. Postal Service picks up outgoing mail from morning mail delivery and drops off any additional mail for the university

1:30 to 3:00 p.m.
Afternoon mail delivery — Interoffice mail is delivered along with any additional mail received by the U.S. Postal Service from their 12:30 p.m. delivery

3:30 p.m.
U.S. Postal Service picks up outgoing mail from the afternoon mail delivery.

Receipt and Delivery of Priority Letters and Packages

Mail Services uses an automated package tracking system to manage all overnight and priority packages from the sender to the recipient. Once a package is received by Mail Services, it is logged into this system. Upon delivery to the appropriate department, the recipient will be required to sign for the package.

Processing of Outgoing Mail, Priority Letters and Packages

All outgoing general, priority and interoffice mail should be placed in a department’s outgoing mailbox for pickup. Outgoing mail that is not prepared for afternoon mail delivery should be delivered to Mail Services to ensure same day receipt by the U.S. Postal Service.

Note: For all packages, please identify the method of shipping (USPS, Federal Express, UPS., etc.).  All packages with general labeling only will be sent through the U.S. Postal Service as standard first class mail with no insurance or method of tracking.


Postage charges are prepaid by the university. Departments will be back-charged on a monthly basis for postage used. General postage can also be purchased as follows:

  • Postage Stamps: Stamps can be purchased on-line at USPS Page
    Note:  Registration is required and shipping costs may apply.
  • General Postage: General postage can be purchased at Mail Services for U.S. Postal Service mail only, by using Falcon Funds on your Campus ID.

Fulfillment Services

Mail Services provides on-site fulfillment services to the university, including low-volume bulk mailings requiring simple folding and inserting. Large volume mailings requiring limited fulfillment services can be accommodated, but may be sent off-site for completion.

Special Services

If you require special services that need attention beyond the standard mail delivery process, please contact the Mail Services manager at extension 2212.

Mail Services for Students

Receipt and Delivery

Bentley University Mail Services, as well as all student mailboxes are located on the first floor of Collins Hall. Each resident student is assigned a secure mailbox with a unique locking combination. Mail Services receives, sorts and delivers all incoming resident student mail each business day. Student mail is received then sorted each morning and delivered to student mail boxes by 6:00 p.m. daily. Any letter or package that can fit into a student mail box will be delivered to the respective student mailbox.  For pieces that do not fit into a mail box, the recipient student will receive an e-mail notification from Mail Services indicating that they have a package requiring pick up at Mail Services. Please note, mail and package deliveries are received centrally at Mail Services. Door to door deliveries to residence halls are prohibited.

All mail must be addressed completely as follows:

First and Last Name
Bentley University
175 Forest Street
Box #:
Waltham, MA 02452-4705

Receipt and Notification of Student Packages

For all mail that does not fit easily into a student’s mail box, Mail Services will send an e-mail notification using automated package tracking software. This notice informs the student that a package has been received for them and is available for pick up at Mail Services during normal business hours.  It is the student’s responsibility to pick up the package at Mail Services or make arrangements for pick up in a reasonable time frame. During high volume package processing times, Mail Services may utilize an alternative distribution location within campus which will be indicated on the package pick-up email notification.

Incoming Packages

As packages are received, items are scanned into an automated tracking system that provides package notification and delivery confirmation. After a package is scanned into the tracking system, a notification email is sent to the package recipient.

To pick up a package, an individual must present a Bentley student ID or other clear and legible photo ID (license, passport, etc.) at Mail Services. Package recipients will be asked to sign for all packages upon receipt. To authorize a proxy to pick-up a package, the recipient must reply to the specific package pick-up notification stating the name of the proxy. In turn, the proxy must present a photo ID at Mail Services to pick up the package. Please note, packages containing alcohol require proper identification including date of birth of the package recipient.

Perishable Packages

Due to storage limitations and sanitation considerations, Mail Services will hold all perishable packages for up to seven (7) consecutive days. After seven (7) consecutive days unclaimed items will be disposed of. Perishable packages include fruit, food, flowers and clearly marked perishable items.

These items will be tagged and scanned into the package tracking system, and individuals will be notified by email, and a called if a cell phone number is available.


With the exception of perishables, packages are kept until picked up or for a maximum of fourteen (14) consecutive days. If not collected within the first seven (7) consecutive days, an email is sent to the recipient notifying them that the package is scheduled for return in seven (7) days.

Due to storage limitations, no packages or items exceeding 55 lbs, or palletized freight, will be accepted by Mail Services.

The following items are not approved for delivery to Bentley Mail Services and will be declined and returned to sender upon arrival: flammable materials; gas grills; weapons, ammunition, firearms, objects made to look like firearms; fireworks; hover boards; bulk furniture and equipment.

Packages that appear to contain problematic, hazardous or dangerous equipment or materials not listed above, will be stored in Mail Services pending notification and approval of the Associate Dean of Student Affairs and the Chief of University Police, as deemed necessary, prior to being tagged and student notification issued.


General postage can be purchased as follows:           

Postage Stamps: 
Stamps can be purchased on-line at  Note:  Registration is required and shipping costs may apply.

General Postage: 
General postage can be purchased at Mail Services for U.S. Postal Service mail only, by using Falcon Funds on your Campus ID.  

Processing of Outgoing Mail, Priority Letters and Packages

There are several options available for students sending mail off campus including: 

Outgoing student mail — both letters and packages — may be dropped off at Mail Services at Collins Hall.  Please note, that all mail going off campus must have appropriate postage.   

All outgoing packages must be brought to Mail Services. From there, students can purchase services for various carriers (Federal Express, U.P.S., U.S. Postal Service, etc.) and leave the package for pick up. Mail Services also processes all standard mail and letters sent through the U.S. Postal Service.

U.S. Postal Service Mail Boxes:

There is a U.S. Postal Service mail box located outside the main entrance to Collins Hall.

Mailbox Repairs

Despite our best practices for preventative maintenance, mailboxes do have wearable parts and can break down.  If a student finds that their mailbox is damaged, please contact Mail Services at extension 2212.  All requests made before 2:00 p.m., will be responded to on the same day.

Forwarding Your Mail

Before leaving for the summer, ALL students are required to notify senders of their forwarding address. It is imperative as you make arrangements to move out of your residence hall for the summer, that you notify any merchant sending mail to your campus address to re-route it to your summer residence.  Please keep in mind, that it takes approximately three to four weeks for mailing lists to be updated.

The U.S. Postal Service cannot forward mail sent to a student’s campus address even if that student has completed their Change of Address Form.

In addition to notifying senders, students must notify the Registrar’s Office of their new address. This ensures our records are current in the event you need to be contacted.

Please note that the university is not required to forward student mail during the summer months. Before leaving for the summer all remaining mail and/or packages should be picked up from Mail Services. 

Special Services

If you require special services that need attention beyond the standard mail delivery process, please contact the Mail Services manager at extension 2212.