Bentley Professor of Management Mark Davis is an internationally renowned expert who has taught about customer service at Bentley for more than 30 years. Co-author of four textbooks, author of dozens of journal articles, and presenter at dozens of conferences, Davis helped put Bentley University at the center of service and operations scholarship by founding the annual Art & Science of Service Conference. He’s a leading authority on what keeps customers loyal to companies and how companies can provide customers with great experiences.
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A Bentley University professor and a visiting scholar are at the forefront of climate change research and conversation. From studying glacial melting during the Last Ice Age to being on the front lines of "the climate wars," they're leading the way to better understanding this critical global challenge.
Professor of Operations Management Mark Davis, whose research demonstrates the relationship between waiting times and customer satisfaction, has been awarded the 2017-2018 Mee Family Prize for “a lifetime of research excellence.”
In his new book “How Language Began”, Dean of Arts and Sciences Dan Everett argues that language began 1.9m years ago with Homo erectus.
The Outstanding Scholarly Contribution awards recognize scholarly accomplishments by Bentley faculty each year. Nominated by members of the Bentley community and overseen by the Teaching and Scholarly Activities Committee, the awards are designed to encourage high quality scholarly work within the Bentley community, including a monetary award for each honoree. Up to two honorees from the Arts and Sciences departments and two honorees from the Business Departments are selected for the awards, which cover accomplishments from the past three years.
Bentley Dean of Arts and Sciences Daniel Everett’s new book, How Language Began, is highlighted for its unique and complex analysis of the origins of human language.
Two Bentley professors have been honored as “Pioneers” by the United Nations Global Compact for their work to develop responsible leaders.
Associate Professor of Sociology Miriam Boeri’s research on how opioids are affecting suburban communities is highlighted.
Economics and Management Professor Patricia Flynn’s research helps to explain why CFOs remain in their positions for a long period of time.
New research from professors at Bentley, Northeastern and the University of Colorado indicates that while women may be gaining numbers in entry-level positions at accounting firms, they are behind at the executive level.