Skip to main content

Health Center FAQs

During the COVID-19 pandemic, we are temporarily deferring all routine visits, such as STI testing, pap smears, immunizations, and TB testing. If you are unsure, please call us and we will do our best to help. 

Coronavirus update and prevention measures

Who can use the Health Center? 

All full-time students can be seen in the Health Center for Health, regardless of insurance. Most services within the office are covered by your tuition. Any laboratory tests sent out from the center for are billed to your insurance company. If you are referred to a specialist, a walk-in clinic or an emergency room, they will bill your insurance and you will be responsible for any co-pays or deductibles. Most insurance companies charge students for a certain portion of their bill. You are responsible for these charges. Please call your insurance company before accessing care off campus in order to know what your insurance plan covers.

What if I have an emergency and I can’t wait for the office to open? 

Call University Police immediately at 781-891-3131. All University Police officers are first responders and can help you with emergencies at any time, 24 hours per day, seven days per week.

What should I do if I need help and the Health Center is closed? 

If the center is closed and you have a non-urgent minor illness or injury (such as a sore throat, sprained ankle, or pink eye), there are nearby health clinics and emergency rooms. Remember, you will need your insurance card and if your specific insurance plan requires a referral. You may also need a referral from your family doctor or nurse practitioner.


If you have an emergency, call University Police at 781-891-2201; they respond 24 hours per day, seven days per week and can arrange transportation to a local urgent care center or hospital if needed.

How do I schedule an appointment at the Health Center? 

To maintain the safest environment for our patients and staff during the COVID-19 pandemic, we are requiring all patients to call before coming to the Health Center. We will set up a time for you to speak with a medical clinician by phone or virtually. 

Is it hard to get an appointment at the Health Center? 

No. Usually, students can get appointments and a returned phone call for the same day.

Who will see me? 

We have a registered nurse, nurse practitioners and part-time physicians. You can ask for whatever type of provider you wish to see. You also have a choice of male and female providers.

Do I have to bring money or my insurance card? 

You will need your insurance card for lab tests and prescriptions and for any referrals outside of the health center. You will need a debit or credit card to pay for any co-pay on prescriptions that our providers call in.

Can I get prescriptions at the Health Center? 

We have a prescription delivery service for prescriptions written in our office. Remember to bring your insurance card and a debit or credit card with you to your visit in order to cover any co-pay for prescriptions.


If the prescription is written and faxed to Osco Drugstore (located within the Shaw's supermarket on Trapelo Road in Belmont) by 2 p.m., you should pick up your prescription after 4 p.m. but before closing on the same day. Prescriptions not picked up will be disposed of after one week.


The pharmacy will not take back or give you credit for prescriptions not picked up. The prescriptions are paid through your co-pay by credit card.


If you have been prescribed medication for an illness, it is important that you do take the medication as soon as possible per the health care provider’s instructions to avoid medical complications.

What if I need to see a specialist or go to an urgent care center? 

Most of your health care needs can be taken care of at the Health Center; however, specialist care is available off-campus. Your provider in our office will try to get you the earliest possible appointment with a specialist. You will need to use your own insurance to cover the specialist appointment and you may need to pay a co-pay or deductible to the specialist’s office. You may also need to call your family doctor or nurse practitioner to obtain a referral before seeing a specialist.

If I have a private concern, will my parents or professors be told? 

No. No information is shared by us with anyone including staff, faculty, family or friends without your express written permission. Information about your care will only be given to someone with your specific written approval, except as required by law and in cases of danger to yourself or others.

What is the cost of the visit?

There is no charge for the medical visit with the clinician.  If you have any laboratory tests performed, the costs of those tests will be billed to your insurance. Insurance companies often do not cover lab tests at 100 percent. You are responsible for any additional charges not covered by your insurance company. It is important that you bring to your appointment your current health insurance card. We would also suggest that you call your insurance company prior to the appointment to determine if they require lab specimens to go to a specific laboratory company. The two major lab companies are Quest and LabCorps.

What can I go to the Health Center for? 

During the COVID-19 pandemic, we are temporarily deferring all routine visits, such as STI testing, pap smears, immunizations, and TB testing. If you are unsure, please call us and we will do our best to help. 

24-Hr Emergency Information

Call (781) 891-3131 if you’re experiencing a medical or emotional emergency.