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Information and Process Management Graduate Courses

Departmental teaching interests include business process management, strategic information management, enterprise systems/SAP, designing for the value chain, information systems security, business intelligence and big data, and others. 

GR601 Strategic Information Technology Alignment

Prerequisite(s): For ELMBA/ Full Time MBA and MSMBA: For PMBA: GR 521, GR 522, GR 523, GR 524 and GR 525.

Note: Restricted to MBA students only. GR 601D is reserved for ELMBA/ Full Time MBA and MSMBA students. GR 601P is reserved for PMBA/ Part Time MBA students.

This course provides an enterprise-wide perspective on IT management, focusing on how IT professionals, non-technical managers, and external service providers work together to ensure that applications, data, and knowledge align with organizational strategy and business processes (i.e., Strategic IT Alignment). Cases and readings examine how companies in various industries use IT to serve customers well, manage operations efficiently, coordinate with business partners, and make better business decisions. We consider how to maximize the strategic benefits of investments in hardware and software, while minimizing risks. The course places equal weight on technical and managerial skills. Our primary objective is to help students prepare to be effective contributors to IT initiatives in partnership with IT professionals, including external service providers here and abroad.

GR602 Business Process Management

Prerequisite(s): For ELMBA/Full Time MBA and MSMBA: None. For PMBA/ Part Time MBA: GR521, GR522, GR523, GR524 and GR525. For MSBA, MSHFID, MSIT: IPM Department Chair Permission

Note: Restricted to MBA, MSBA, MSHFID and MSIT students. GR602D is reserved for ELMBA/ Full Time MBA and MSMBA students. GR602P is reserved for PMBA/ Part Time MBA, MSBA, MSHFID and MSIT students.

This course provides a conceptual framework for understanding the fundamentals and characteristics of business processes. To set a solid foundation for accomplishing this aim, it reviews the basics of process analysis and introduces process modeling. Included here are various methods of analyzing, measuring and evaluating processes. With these fundamentals in place, the course explores the concept of the value chain to offer a backdrop for understanding both intra- and interorganizational relationships and the associated dependencies that exist. The last part of the course focuses on how information technology can be used effectively in redesigning processes to improve their overall performance. Students are introduced to the enterprise resource planning system SAP. The course includes assignments, exercises and projects focused on different aspects of business processes.

GR606 Designing for the Value Chain

Prerequisite(s): GR 602

Note: Restricted to MBA students only. GR 606D is reserved for ELMBA/ Full Time MBA and MSMBA students. GR 606P is reserved for PMBA/ Part Time MBA students.

This course introduces concepts relating to value chain management, including supply chain management and designing new goods and services. Students apply these concepts in simulations of real-world business situations, deepen their knowledge by learning from industry guest speakers, and work within a team to experience the complexities of making collaborative decisions and engage with individuals across teams to generate insights for solving business problems. The course will prepare students for understanding complex product design, supply chain, and global business environments.

IPM590 Internship in Information Process Management

Prerequisite(s): 3.0 cumulative grade point average and IPM internship coordinator approval

A one-credit field-based educational experience for Bentley graduate students, with the opportunity to (1) develop an understanding of information management and process management practices in today's organizations, (2) apply knowledge of information and process management techniques in a real live setting, (3) develop process analysis and project management skills, (4) and develop an understanding and appreciation of today’s diverse business culture and values, including team-based performance norms, self-directed team work, and working in a diverse, global business environment. This internship option is available exclusively to Bentley graduate students who have an IPM focus in their program of study. Students must work a minimum of 120 hours at an approved organization, complete a reflection paper, and coordinate their performance appraisal with their specified site supervisor.

IPM652 Managing with Analytics

The course will provide a business-focused perspective on analytics in organizations, with emphasis on business fundamentals for analytics professionals (including how businesses are structured, functional areas, core business processes and associated performance metrics, and types of business decisions), the value of analytics in organizations (including organizational-level perspectives on value, managing with analytics, and constraints and consequences of analytics processes such as information security, privacy and ethics), and the practice of analytics (understanding and framing ill-defined business problems in various functional business areas, exploring and visualizing problem-related data, identifying actionable insights, and communicating the results at different organizational levels). The course will feature hands-on exercises with real-world data and analytics applications.

IPM700 Directed Study Seminar

Prerequisite(s): Concentration Advisor's permission

Directed Study topics must be submitted for approval.

IPM701 Internship in Information and Process Management

Prerequisite(s): GR602 or IPM 652 or GS 602 or GR 610

This course affords students the opportunity to enhance self-realization and direction by integrating prior classroom study with experience in professional employment. Each student is required to prepare a research paper addressing a contemporary information management issue and a paper on the work experience, under the supervision of a faculty advisor.

IPM723 Information Security, Controls and Ethics

Prerequisite(s): Not open to those who have taken CS 723.

This course presents an overview of information security issues that must be addressed by organizations in today's ubiquitously networked environments. Specific coverage will include information security risks and related protection of data, networks and application software. While the primary focus is on how to protect organizational information assets, other topics will include strategic uses of security in business, the impact of security risk on various industries, as well as the security and privacy rights and responsibilities of end users and home computer operators. The course is designed to help students think critically about the local, national and global information security issues in our highly networked society.

IPM740 Enterprise Systems Planning and Configuration

Prerequisite(s): GR 602 or AC 730.

An enterprise system forms the backbone of a company. Business information is collected, shared and reported using an enterprise system, which needs to be tailored to support a company's business processes. In this course, students gain hands-on experience planning for and configuring enterprise systems, using the world's leading enterprise software product from SAP. Students will experience the Request for Proposal process, translate business process needs into module-based design requirements, and design test plans for the processes they configure. They will gain a deep understanding of how business processes are instituted in a company setting, and how carefully configured software can lead to efficiency and effectiveness gains and support competitive strategy. This course prepares students to participate in enterprise system implementation and evaluation processes as a consultant, business systems analyst, subject matter expert or auditor.

IPM755 Special Topics in Information and Process Management

Prerequisite(s): Varies each semester with topic

This course focuses on a different information management theme in each semester. Possible themes include inter-organizational information sharing, information ecology, and business intelligence.